Spinaconda Casino Contact and Support

Before You Write to Us

Most requests are settled in one exchange when the first message already carries the right details. Have your account email address ready, since agents locate accounts by it, and never send your password or a one-time 2FA code, because our agents will not ask for either. For a payment question, include the method (Visa, Mastercard, Paysafecard, Revolut, Skrill, Neteller, online bank transfer, Bitcoin, Litecoin or Ethereum), the amount and the date and time of the transaction.

Verification questions go faster with a clear photo of a driver’s licence, passport or provincial photo ID card, plus a utility bill or bank statement dated within 90 days as proof of address. Bonus questions should name the promotion, for example the 380% welcome package or the Friday Reload, and the deposit it was linked to.

Channels and Availability

Live chat is the quickest route for anything that affects a session in progress, such as a stuck deposit, a login lock or a missing bonus credit. Email suits documents, payment disputes and anything that needs a written record. Both channels are available around the clock across Canadian time zones, from Pacific Time to Atlantic Time, with no scheduled downtime.

Email Address

Write to [email protected] from the email address registered on your account. Messages from a different address may be asked to confirm ownership before an agent discusses balances, bonuses or withdrawals. Complaints follow the procedure described on our legal notice page, and requests about personal data follow the procedure in the privacy policy.